Business Process and Knowledge Management Associate


  • Location: Washington, D.C.
  • Date Posted: March 7, 2017
  • Application Deadline: Open until filled
  • Job Type: Full-time


Under the supervision of the Senior Communications Officer, the Business Process and Knowledge Management Associate will be responsible for identifying and supporting adoption of best practices in Eurasia Foundation’s business processes and knowledge/information management. S/he will analyze business processes; identify, document, and encourage lessons learned and best practices; capture and disseminate useful information among staff members; and serve as the primary manager of EF’s intranet, grant-management, task-management, and vendor-screening software platforms. 


Process analysis and support (60%) 

  • Assess and analyze business processes with a focus on efficiency and effective knowledge and information-sharing; 
  • Document KM needs and recommend solutions including documentation, standardization, and improvement to knowledge-sharing activities and effective software usage;
  • Understand and apply principles of change management. Build relationships and generate buy-in for KM among staff at all levels, including senior executives. Identify and help cultivate champions for lean-/agile-driven approaches and knowledge management best practices;
  • Facilitate staff capacity building on best practices in continuous improvement, knowledge sharing and information management. Guide staff in adopting and sustaining best practices, in coordination with supervisors and executives;
  • Build trust with employees throughout the organization; identify key knowledge held by staff members and encourage them to share it proactively; 
  • Provide other, ad hoc business-process and knowledge-management support as needed. 

Information Management (30%) 

  • Manage intranet information architecture and taxonomy;. 
  • Apply best practices in information management via 5S or other proven methods;
  • Provide other, ad hoc information-management support as needed. 

Platforms Management (10%) 

  • Manage Atlassian Confluence-based intranet, WatchDOG Elite screening software and Foundant GLM grant-management software. Onboard and offboard users, manage plugins, troubleshoot bugs and coordinate fixes with appropriate third parties, and leverage software features to encourage process standardization. Train and provide support for trainers and end users, as appropriate. Coordinate with in-house database administrator on SSL maintenance and escalated support needs;
  • Remotely support overseas and traveling staff members to troubleshoot software problems outside of normal DC office hours;
  • Research software options and present procurement recommendations to decision-makers on occasion or as needed.


  • Bachelor’s degree is required. All majors will be considered in combination with relevant work experience. Degree in business, organizational management, communications, library science, or related field is preferred;
  • Experience delivering knowledge-management, organizational-development and process-improvement solutions is highly desired. Familiarity with AAR, peer assists, information architecture & taxonomy, intranet applications and the general principles of Lean (especially Five-Why, A3 and 5S) and Agile management are particularly relevant;
  • Strong interest in new developments and current best practices in knowledge management and exchange, experiential learning, communities of practice and process improvement/organizational development is a must;
  • Experience operating within a USG-funded environment and familiarity with USAID’s Collaborating, Learning, and Adapting approach is highly desired;
  • Ability to gather, synthesize and analyze qualitative and quantitative data and draw conclusions;
  • Experience with pivot tables and statistical analysis formulas in Excel is strongly preferred;
  • Experience in facilitation, training, and principles of adult education;
  • Excellent interpersonal and written communication skills;
  • Comfort and familiarity with technology with a user-experience mindset;
  • Customer-service orientation, particularly for internal clients;
  • Basic graphic design skills (proficiency in MS Publisher is acceptable; Adobe Suite is a plus);
  • Professional proficiency in English is required; knowledge of Arabic, Chinese, Persian, Russian, or Ukrainian is a plus.


Please send a cover letter and resume to with “KM” in the subject line.

Only candidates who have been selected for an interview will be contacted. No phone calls, please.

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